United Kingdom
AI Receptionist for UK Businesses: WhatsApp and SMS Follow-Up
For UK clinics, trades and estate agents who miss enquiries while the team is with a patient, up a ladder or out on a viewing. A senior team in India builds the follow-up and hands anything tricky to a person.
- Covering
- Serving UK businesses and agencies from England to Scotland
- Overlap
- Most of your working day, live
We work 09:00 to 21:00 India time, Monday to Saturday. That is 03:30 to 15:30 UK winter time and 04:30 to 16:30 UK summer time, so a 09:00 to 17:30 day overlaps with us until 15:30 or 16:30.
- Most of your working day, liveMonday to Saturday, reply within 12 hours.
- Quoted in USDPrices set for this market.
- Price agreed upfrontWritten scope, one price, milestone payments.
- You own everythingCode, accounts and content stay in your name.
An AI receptionist for UK businesses is a text-based assistant that answers the first message, collects the details, offers a time and nudges the enquiry again if it goes quiet. It covers the gap between a customer asking and someone being free to reply. We build it from Noida, India, for UK clinics, trades and estate agents.
A single automation starts from $2,500, quoted in US dollars, and the price is agreed in writing before work starts. We build inside tools you already pay for, such as your calendar, CRM and WhatsApp Business, so your team does not learn a new system.
We are online 09:00 to 21:00 India time, Monday to Saturday, which is 03:30 to 15:30 in UK winter (GMT) and 04:30 to 16:30 in summer (BST). Calls happen in your morning and early afternoon, and every message gets a reply within 12 hours.
Where UK enquiries get lost
A plumber is under a sink. A physio is mid-treatment. An estate agent is on a viewing. The phone rings, nobody answers, and the caller tries the next name on the list. For many of these firms, the first business to reply gets the job.
We start by listing where enquiries arrive and where they stall: missed calls, website forms, WhatsApp, Instagram messages, a shared inbox. Then we automate the single gap that costs you most, and leave the rest alone until that one proves its worth.
What it does for clinics, trades and estate agents
The same building block is shaped differently for each trade. You approve every answer it may give before it goes live.
- Clinics: answers opening hours, treatments and prices you have approved, offers appointment slots from your calendar, and sends reminders
- Trades: replies to a form or message with a few questions, such as postcode, job type and photos, then books a call-back or a quote visit
- Estate agents: collects viewing requests, matches them to available slots, and chases a lead who has not replied
- All of them: a short written summary of each chat in your inbox or CRM, so no one starts from scratch
Messaging rules: PECR, UK GDPR and WhatsApp
In the UK, texts and emails are covered by PECR, the Privacy and Electronic Communications Regulations, alongside UK GDPR. The rules treat a reply to someone who just contacted you differently from a promotional message sent out of the blue. Where consent is needed, you need to be able to show it, and people must be able to opt out easily. The ICO publishes guidance on both.
We build with that in mind: messages go to people who contacted you or opted in, opt-out words work, and WhatsApp's own business policy on opt-in is followed. These are not legal assurances. Which messages count as service messages and which count as marketing is a call for your own adviser, and we ask you to confirm it before launch.
Health data and customer records
If you run a clinic, details about someone's health are special category data under UK GDPR, which carries stricter rules. Our approach is to keep the assistant away from clinical questions. It handles bookings, directions and admin, and says clearly when a question needs a clinician.
We keep records in accounts you own, write down what the automation touches and where it is stored, and ask only for the access a task needs. We claim no certification. Confirm what you need, including any data processing agreement, with your own adviser.
Honest limits and human handover
An AI assistant can be wrong, and it can sound sure when it is. So we set firm limits. It answers only from content you approve. It says it is automated. It never gives medical, legal or financial advice, and it never quotes a price you have not given it.
When it is unsure, or the customer is upset or asks for a person, it hands over with a summary and stops replying. We also test on real examples from your business, so you read the replies before your customers do. We do not promise extra sales. We show you what it handled, what it passed on and where it failed.
When something else is the better choice
This is a text assistant. We do not build a voice agent that answers phone calls in the Growth plan, and if your callers mostly want to speak to someone, a human answering service or a UK call-handling firm may serve you better. A very small firm with a handful of enquiries a week may do fine with a good auto-reply and a saved reply list, which costs far less.
If the numbers do not justify the build, we say so on the first call.
Want this for your United Kingdom business?
Tell us the goal in two lines. We reply within 12 hours with an honest answer and a budget range.
What is included
AI receptionist for UK businesses: what you get
WhatsApp chatbots and assistants
First replies, FAQs, booking requests and lead capture, with a handover to your team.
AI receptionist
Answers common questions and takes details for clinics, property teams and service businesses.
Lead follow-up automation
Messages and reminders that go out when a lead goes quiet, logged in your CRM.
CRM and workflow automation
Connect forms, calendars, spreadsheets and your pipeline with tools such as n8n and Zapier.
Custom AI agents and integrations
Agents that read documents, update systems and report what they did, with guardrails.
Dashboards and reporting
A single view of what the automation handled and what it passed on.
Pricing
AI receptionist pricing for UK businesses, in USD
Flexible on scope. Firm on price. We shape the plan around your budget, and once we agree, the price does not change.
Starter
from $2,500
- One automation in your existing tools (for example lead follow-up, form to CRM, WhatsApp auto-reply)
- Handover
- 30 days of fixes
- Best fit for growing businesses
Growth
$5,000–$12,000
- An AI assistant on your website or WhatsApp, trained on your content
- 2 to 4 connected workflows
- Monitoring
Premium
$12,000–$35,000+
- Custom AI agents with integrations
- Document processing
- Dashboards
- Guardrails and monitoring
Three plans, from one automation to custom AI agents with integrations. Monthly operations retainers available. Prices are a starting point, not a wall. See all plans
Your data
Personal data and a team in India
If your project touches personal data about people in the UK, UK GDPR and the Data Protection Act 2018 apply to you, and sending that data to a supplier in another country is a transfer the ICO has guidance on.
- We write down, before work starts, which personal data we would see, where it lives and who has access.
- We work inside your accounts and tools, so the data stays where you keep it, and you can remove our access at any time.
- Whether a transfer to India needs extra safeguards depends on your setup. Your own adviser decides; we supply what they need to ask.
- For marketing messages, the UK has its own rules on email and SMS consent (PECR). We build consent capture, and you stay responsible for who you message.
This is plain-language information about how we work, not legal advice. Please have your own adviser check what applies to your business.
How we contract
Clear terms, before you spend anything
The commercial side in plain words. The full wording is in our terms, and your proposal sets the details.
- A written proposal comes firstScope, deliverables, milestones, price and timeline, in writing. Work starts when you accept it.
- The price does not moveOnce agreed, the number in the proposal is the number on the invoice. Changes to scope are quoted as a written change request and only built once you approve them.
- You pay by milestoneProjects are paid in milestones set in your proposal. No project is billed in full upfront. Invoices are payable within 14 days unless your agreement says otherwise.
- You own the workCode, designs and accounts are registered to your company from day one. We keep our own pre-existing tools and methods.
- No lock-inEither side can end a project with written notice, and you pay for the work done up to then. Retainers run month to month with 30 days written notice.
- 30 days of fixes after launchDefects in what we delivered are fixed for 30 days after launch. New features and third-party changes are quoted separately.
Quick answers
About cost and timing
The things people ask right after they see a price.
One automation, such as lead follow-up or a WhatsApp auto-reply, starts from $2,500. An AI assistant on your website or WhatsApp with a few connected workflows is $5,000 to $12,000. We quote in US dollars. AI and messaging usage fees go to your own account. The price is agreed before we start.
A starter automation is usually live within a few weeks. An assistant with several workflows takes longer, mainly because of testing on your real enquiries and waiting for your approvals. You get the timeline in writing after the first call, along with what we need from you and by when.
We invoice in US dollars from India and agree the payment schedule in writing first. International bank transfer works. How VAT applies to an invoice from an overseas supplier depends on your business, so please ask your accountant before you sign. We can add details you need to the invoice.
How we work
A transparent process from first call to launch
You always know what is happening, what it costs and what comes next.
Discovery call
We learn your goals and constraints, then give a straight answer on fit, budget and timeline.
30 minutesProposal and agreed price
Scope, milestones and price in writing, shaped around your budget, with the named team who will do the work.
2 to 4 daysDesign
Wireframes and Figma designs reviewed together. Nothing gets built until you approve it.
1 to 3 weeksBuild in weekly sprints
Working software every week on staging, with a walkthrough and a shared channel.
2 to 12 weeksLaunch and handover
QA, performance and accessibility checks, then deployment into accounts you own.
1 weekSupport and growth
30 days of fixes included, then optional retainers so the work keeps compounding.
Ongoing
United Kingdom FAQ
Questions about AI automation in United Kingdom
Cost, timing, trust and ownership, answered before you ask.
Still have a question?
Thirty minutes with us usually answers everything, including whether we are the right fit.
It depends on the message and on consent. PECR and UK GDPR cover texts and emails, and replies to a person who contacted you are treated differently from promotions. We build around opt-in and opt-out, but we cannot give legal advice. Please confirm with your own adviser before launch.
It tells people it is automated, uses plain British English, and answers only from wording you approve. We test it on your real past enquiries so you can read its replies first. Anything unusual, emotional or urgent goes to a person with a written summary.
Not in our standard build. Ours is text-based: WhatsApp, SMS where your provider supports it, web chat and forms. A missed-call text back is possible where your phone provider allows it. If you need an assistant that speaks on live calls, we will tell you whether that is a fit before you spend anything.
You do. Workflows, prompts, accounts and data sit in your name, and we hand over written documentation. If you stop working with us, nothing breaks because we held the keys, and another provider or your own team can pick it up without our involvement.
Yes, for most of the day. We work 09:00 to 21:00 IST, Monday to Saturday, which is 03:30 to 15:30 in UK winter and 04:30 to 16:30 in summer. We are not online in your evening. Every message gets a reply within 12 hours, including when something needs fixing.
Because the build is design, testing and careful setup, which senior people can do from anywhere. A smaller team in Noida costs less to run, so more of your budget goes on tested work. The trade-off is distance, and we cover it with scheduled calls, monitoring and written updates.
Ready to talk about AI automation in United Kingdom?
Thirty minutes is enough to tell you the approach, the budget range and the timeline.
Services
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Contact
Tell us about your project in United Kingdom
Share the goal, the constraints and any deadlines. We reply within 12 hours with a clear next step.
- Emailhello@astrafolio.com
- WhatsAppChat with us
- Phone+91 86302 44504
- HoursMonday to Saturday, 09:00–21:00 India time. That's 07:30–19:30 in Dubai, so we're online for your whole working day. Every message gets a reply within 12 hours.
Prefer to talk first?
Pick a 30-minute slot in your time zone. No preparation needed.
Book a discovery callLet's build it together
Book a call, message us on WhatsApp or ask for a project estimate. Whichever is easiest.