WhatsApp Automation for Business in India

Automation on WhatsApp runs through the WhatsApp Business Platform, which Meta controls. The rules are firm and we build inside them. You can reply freely to a customer for 24 hours after they last messaged you. Outside that window, you can only send a pre-approved template message.

People must agree to hear from you. That means opt-in: a tick box on a form, a click-to-WhatsApp ad, or a message they sent you first. We do not message cold lists, and we do not buy numbers. Meta also charges for template messages, and the rate depends on the type of message and the country, so we show you the current rates in the proposal and the charges go to your account.

• Replies inside the 24-hour window, templates outside it
• Opt-in recorded and easy to withdraw
• Template wording kept honest, approved by Meta before use

Few customers write formal English to a clinic or a coaching centre. They write Hinglish, drop vowels and send voice notes. An assistant that only understands textbook English will look broken. We test with real examples of how your customers write, then tune the replies in Hindi, English or a mix.

We tell the user they are talking to an assistant, and we keep the language plain. Other Indian languages can be added if your customers use them, but we recommend a native speaker checks the replies before you switch them on, because tone changes by region.

A clinic needs appointment requests, fee and timing answers, and a reminder before the visit. It should never give medical advice, and it hands over at once if someone describes a symptom or an emergency. A coaching centre needs batch and fee answers, demo class booking and follow-up with parents.

Real estate teams need to capture budget, location and timeline, then pass a warm lead to a salesperson. D2C brands use it for order status, cart reminders to people who agreed to receive them, and returns questions. Each setup is different, and we scope it with your own questions and your own process.

• Clinics: booking requests, timings, reminders, instant handover for urgent matters
• Coaching: fees, batches, demo class booking, parent follow-up
• Real estate: lead capture and site-visit booking
• D2C: order status, returns, opted-in cart reminders

Automation should answer the easy questions and step aside for the hard ones. We set rules for when the assistant stops, such as an angry message, a request to talk to someone, a payment problem or anything the assistant is not sure about. The chat then goes to your team with the whole conversation attached.

We also set business hours for human replies, so the assistant says honestly when someone will be back.

India has a data protection law, the Digital Personal Data Protection Act, 2023, and it affects how you collect and store customer numbers and messages. We keep what we collect to what you need, store it in your accounts and connect it to your CRM or sheet only where you ask.

We do not give legal advice. Please confirm your consent wording and data retention with your own adviser, and we will build to it. AI and API usage fees, where an AI model is used, are billed to your account, not ours.

If you get a few messages a day, a quick-reply feature in the free WhatsApp Business app may be enough, and you should not pay for more. If your questions need long, case-by-case judgement, an assistant will frustrate people. If you plan to message people who never agreed to hear from you, we will decline, because it breaks Meta's rules and risks your number.

If you want a shared inbox for dozens of agents, a dedicated vendor platform may suit you better.